Cresta, the leading contact center AI platform for humans and AI agents, operates with a modern security team with a strong engineering focus. They maintain a strong security posture by building flexible detections that accelerate automation and minimize alert fatigue. Cresta’s security team uses Panther as its security monitoring platform and recently adopted Panther’s new suite of AI capabilities to drive even greater efficiency.

Unlike "black box" security tools, Panther’s platform, including all of its new AI features, is built for transparency and trust. It provides built-in guardrails, monitoring, and auditable AI workflows. Visualization capabilities make complex relationships between objects easy to understand, ensuring analysts can trace and verify every AI-driven conclusion. With this level of visibility, Cresta’s security team knows they can trust Panther AI’s results.

For Cresta, the transition from manual triage to Panther AI analysis represents a shift:

1. Enhanced Investigation Efficiency: AI handles initial analysis and pattern identification, giving the team critical context to help them triage and resolve alerts quickly. 

2. Intelligent False Positive Reduction: Security-specific models identify benign patterns and recommend filters or customizations to develop more performant detections 

3. Improved Security Posture: Dan, a security engineer at Cresta, shares that the AI capabilities deliver a "huge time savings" for the team, with at least 50% faster triages, especially for complex investigations. 

Trustworthy Results in Half the Time

Brooks, a Cresta Security Engineer, describes an example of AI helping them with a particularly noisy integration that causes benign alerts:  "We get an alert for a high number of API call failures, and Panther AI quickly summarizes for us: 'This is all read-only activity and is not malicious,’ and it’s an accurate analysis." 

Panther AI correctly identifies these patterns, saving valuable investigation time. The team appreciates the efficiency and accessibility of the Panther AI alert triage: "Panther AI Alert Triage puts everything I need in a single place,” says Dan. He also finds the format more digestible, cutting his triage time by at least 50%. He adds, “I have trouble interpreting complex or indented text for a couple of reasons. Prose is far easier to parse. Having Panther AI available to convert JSON to prose is a huge benefit.” 

The Future of Agentic Security Operations

Traditional security operations with analysts manually reviewing high volumes of alerts isn't sustainable in today's cloud-centric world. Cresta’s experience with Panther AI demonstrates how generative AI can transform security operations, especially for small teams. 

Panther AI delivers: 

• AWS Bedrock Foundation: Enterprise-grade AI with built-in security guardrails

• Cloud-Native Architecture: Processing security data within Cresta's own AWS environment

• Context-Aware Analysis: Anthropic’s Claude models via AWS Bedrock for security-specific intelligence

By leveraging AWS's enterprise-grade AI infrastructure with security-specific implementations, Panther uses Anthropic’s Claude models to deliver transparent reasoning, visualization capabilities, and seamless workflow integration while maintaining data sovereignty and transparent security.

For organizations looking to enhance their security operations with AI, Cresta's experience shows that effective security in 2025 requires AI that understands security context, explains its reasoning, and integrates seamlessly with human analysts.