Panther Support

We’re Here to Help!

We want you to love using Panther. All customers have access to a variety of support channels, an ever-evolving resource library, and an active community of Panther users. We’re committed to helping our customers make the most out of their Panther subscription.

Support Resources

Our resource libraries and community have you covered.


Get step-by-step overviews of onboarding Panther, ingesting log sources, writing detections, managing alerts, and much more.

Knowledge Base

Using the Knowledge Base, customers can find answers to commonly asked questions and quickly troubleshoot issues.

Panther Community

Join our Slack community to share best practices, custom detections, CI/CD workflows, and more with other Panther users.

Get in Touch

Current customers can reach us using one of the options below:

Technical Support

Technical support is available 20 hours a day, 5 days a week. Drop us a line via your team’s dedicated Slack channel, in-product chat, or email.

Urgent Response

We’re here for you when you need us most. We offer 24/7 on-call emergency response via Slack and in-product messenger.

Additional Resources

Keep Up with Panther

We’re constantly innovating to offer more security value to our customers. If you’d like to learn more about Panther’s latest features, integrations, bug fixes, or security enhancements, check out our release notes.

System Status

Panther’s status page allows customers to subscribe to notifications whenever an incident is created, updated, or resolved. Check out our status page to see any current or past service incidents or to review historical uptime.